We at Roya Jewels want to make sure our customers are completely satisfied with their purchase. If you’re not totally in love with your order please contact us.
Please note: ALL SALE ITEMS ARE FINAL SALE
We must be informed of any exchanges via email before shipping your item back to us so we can issue you an RMA #.
Prior to shipment all items are thoroughly inspected. However, if you receive a defective item you must contact us within 48 hours of receiving the item (according to the tracking number) along with a clear picture of the faulty item and your order number otherwise we will not be able to process the exchange.
In order to qualify for an exchange, merchandise must be returned back to us within 7 days of receiving the item (according to the tracking number) providing they are in original resealable condition. We are not able to exchange items that appear to have been worn, washed, or are not in original condition. So please make sure you try the goods received in a well conditioned environment, in order to preserve the goods in perfect selling order if exchanging.
Once your exchange has been approved we will send a replacement. If the item is not in stock, you will be asked to select a different item of the same value. Initial shipping fees are non-refundable, even if the item qualifies for free shipping. Customers are responsible for all return shipping charges unless the item received is incorrect or damaged.
This does not affect and is in addition to your statutory rights as a consumer.
If the package returns to us due to an invalid address (for example if a customer mistypes address on order) the customer will be notified immediately to arrange for re-shipment at your expense. The postal company does not reimburse us when a package is returned, therefore we will not be re-sending any packages free of charge. If we do not hear back from you, we will refund your order MINUS INITIAL SHIPPING FEES.
We will only ship to the address that is provided on the order form. If a mistake/typo was made please notify us before the delivery is sent out so we can update the shipping address.
Once the address is verified and payment for postage is paid in full – we will re-ship your package immediately. If the mistake was on our part, we take full responsibility and will resend your package out with the correct information.
We are not responsible for any packages delayed in transit or held up in customs.
When choosing expedited shipping option, please understand on the weekend it will take an extra day. It is still faster than standard shipping but if your order is placed right before the weekend, you must add an extra expected day of delivery because on Sunday there is no delivery.